The visionary founder of J-Tech Solutions, A leading virtual assistant agency dedicated to empowering businesses and entrepreneurs through expert remote support. With a passion for efficiency and a knack for building strong client relationships, Liezel has created a platform that connects skilled virtual assistants with clients worldwide, helping them streamline operations and focus on growth.
A seasoned professional with extensive experience in the fields of virtual assistance, customer experience management, and intelligent automation. In his current role as Director of Virtual Assistant Services at J-Tech Solutions, He is responsible for overseeing the strategic planning, development, and deployment of AI-powered virtual assistant solutions across diverse operational domains.
Oversees the daily business activities and ensures that operational processes run smoothly, efficiently, and effectively. This role is responsible for managing teams, improving productivity, streamlining workflows, and supporting strategic initiatives to achieve organizational objectives.
Responsible for building strong client relationships, ensuring client satisfaction, and driving long-term business growth. This role serves as the primary point of contact for clients, focusing on their success by aligning company services with their business goals. The CSM manages onboarding, monitors client performance, resolves concerns, and collaborates with internal teams to deliver outstanding customer experiences.
Responsible for delivering effective training programs to employees to enhance their skills, knowledge, and performance in line with organizational goals. This role involves designing training materials, conducting training sessions, monitoring learner progress, and evaluating training effectiveness to ensure continuous improvement.
Responsible for overseeing the daily performance and activities of a team to ensure goals, quality standards, and company policies are met. This role involves monitoring productivity, coaching team members, handling escalations, and ensuring smooth workflow to achieve operational efficiency and client satisfaction.
Responsible for establishing and maintaining quality standards across operations, ensuring that processes, services, and deliverables meet organizational and client requirements. This role involves designing QA frameworks, monitoring compliance, leading QA teams, and driving continuous improvement initiatives to enhance performance, customer satisfaction, and operational excellence.
